Return Policy

If you are dissatisfied with merchandise purchased from the CoSM Online Store, you must contact us within 10 business days of receipt.

There is a 10% restocking fee on all domestic returns and exchanges. Please be sure you are ordering your intended items. You can contact us if you require more details on a product. 

To be eligible for a return, your item must be unused and in the same condition that you received it.

 

Unframed posters, both signed and unsigned, are not returnable unless damaged in shipping.

 

If you receive a damaged poster, you must call within 10 days of receipt to make your damage claim.

 

Clothing may only be returned or exchanged if it is unworn or there is a manufacturers defect.

 

Jewelry, Books, CDs, DVDs, and other multimedia products may not be returned once received, but may be exchanged if there is a manufacturing defect or damage in transit.

 

Specialty Items such as Prints may not be exchanged or returned unless there is a manufacturing defect or damage in transit. All Prints are shipped with full insurance. Please contact us immediately if it was damaged upon arrival.

 

Customers must have had an interaction with a representative, if you have not received instructions from us do not send your product back. You will be responsible for sending the item to us and accepting the cost of re-shipping the desired item.