Shipping Policy

International Orders
Duties & Taxes levied by customs are the responsibility of you, the customer. They can not be estimated and are not our responsibility. This applies to all orders.

Please allow up to 6 weeks from date of order for delivery and please provide a valid email address when you place your order, as you will receive a Shipping Confirmation email from the CoSM Shop with your tracking number as soon as your package is in transit.

Please make sure you provide the correct Phone number on your order, if customs cannot reach you, your package will be returned and you will be responsible for the cost of re-shipment. 

The restocking fee for International Exchanges is 15%.  Please see this link for the Return and Exchange Policy.

 At this time, due to very high security measures set by Customs, we cannot ship anything to Russia or China. We truly appreciate your interest and we sincerely apologize we are unable to provide merchandise to this area.

Claims for Damaged, Lost, or Incorrect orders

Please allow up to 4 weeks from date of order for delivery, and please provide a valid email address when you place your order, as you will receive a Shipping Confirmation email from the CoSM Shop with your tracking number as soon as your package is in transit.

Claims for incorrect or damaged shipments must be made within 10 business days of receipt. If your package is a gift intended for a later date, you must inspect the contents for damage or any missing items upon receipt.
Claims for missing or incorrect items or damaged shipments must be made within 10 business days of receipt.

If your package is a gift intended for a later date, you must inspect the contents for damage or any missing items upon receipt.

Depending on the case, we will ship the missing or replacement item, at no extra cost, to the original Ship To address on the order. If the items need to be sent to an alternate address, then the customer may be responsible for part of or all shipping fees. Please contact us via telephone, or submit a request.

If you’d like to cancel an order, you must contact us via phone.
Email, helpdesk, and voicemail messages are not a valid cancellation, you must speak with a representative.  If you cancel an order after it has been shipped, you will be refunded less the cost of shipping and return. Monday-Friday, 10am – 6pm  EST 845.297.2323 Ext. 103

If you have received notification of shipment, but have not received your package, you must contact us within 10 business days of ship date.


If you have not received notification of shipment, you must contact us within 20 business days of order placement.


Please note that if the original "ship to" address is insufficient or incorrect and returned to us, you will be responsible for the cost of re-shipping the item.