Shipping Policy

We take great pride in the quality of our goods, and each order is specially packed with great care. Please allow 7-10 business days for orders to be processed.

Orders with items signed by Alex Grey may take a few extra days.

Once orders have been processed and shipped, you will receive tracking information via email.

International Orders

Duties & Taxes levied by Customs are the responsibility of you, the customer. They cannot be estimated and are not the responsibility of the CoSM Shop. This applies to all orders.

For International Orders, please allow up to 6 weeks from date of order for delivery.

Please provide a valid email address when you place your order, as you will receive a Shipping Confirmation email from the CoSM Shop with your tracking number as soon as your package is in transit.

Please make sure you provide the correct phone number on your order, if customs cannot reach you, your package will be returned and you will be responsible for the cost of re-shipment.

The restocking fee for exchanges on international orders is 15%.  Please see this link for the Return and Exchange Policy.

At this time, due to very high security measures set by Customs, we cannot ship anything to Russia or China. We truly appreciate your interest and we sincerely apologize we are unable to provide merchandise to this area.

   

Vision Lab Apparel

All of our Vision Lab apparel is produced in their facility in Athens, GA, and will be shipped from that location via USPS. While they keep inventory of some items, they make many items as they are ordered. For this reason, please expect up to 7-10 business days for your order to be manufactured and shipped.

 

Prints and Framed Posters

All prints and framed posters require extra care during shipping. Orders for these items will be upgraded to FedEx shipping to ensure safe delivery.

 

Claims for Damaged, Lost, or Incorrect orders

Please allow up to 4 weeks from date of order for delivery, and please provide a valid email address when you place your order, as you will receive a Shipping Confirmation email from the CoSM Shop with your tracking number as soon as your package is in transit.

Claims for missing or incorrect items or damaged shipments must be made within 10 business days of receipt. If your package is a gift intended for a later date, you must inspect the contents for damage or any missing items upon receipt.

Depending on the case, we will ship the missing or replacement item at no extra cost to the original Ship To address on the order. If the items need to be sent to an alternate address, then the customer may be responsible for part of or all shipping fees. Please contact us via telephone, or submit a request.

 

Cancellation

If you’d like to cancel an order, you must contact us via phone. Email, helpdesk, and voicemail messages are not a valid cancellation. You must speak with a representative.

If you cancel an order after it has been shipped, you will be refunded less the cost of shipping and return.

Monday-Friday, 10am – 6pm EST 845.297.2323 Ext. 103

 

Missing Orders

If you have received notification of shipment, but have not received your package, you must contact us within 10 business days of ship date.

If you have not received notification of shipment, you must contact us within 20 business days of order placement.

Please note that if the original "ship to" address is insufficient or incorrect and returned to us, you will be responsible for the cost of re-shipping the item.